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We first started working with Henry during the post-acquisition integration of Starwood and Marriott in Asia/Pacific. From the first day, the insights gained from working with Henry have been highly valuable to me and the other executives. His work was crucial to the success we had with integrating 2 large companies/cultures. This translated into higher guest satisfaction, market share, and financial performance.
Beyond the integration, Henry continues to support our executive team and many other leaders across the organization on strategic alignment, effective collaboration, and performance. He is a trusted advisor to me which allows me clear and concise feedback not only on my team’s performance – but on my own.
Throughout this whole process, what struck me was Henry's balance in challenging my/our views, in kind and constructive ways. In our roles, very few people will challenge and help us reflect like Henry continues to do. That is truly a remarkable skill.

Craig Smith, Group President, Asia Pacific (APAC), Marriott International